Haven Cleaning is an expert house cleaning company that aims to provide high-quality and dependable services to every customer by making your home immaculate, bright, and warm!
We were formed after our founder heard stories about a home cleaning being performed with a single rag used on all surfaces (!) and wanted to bring a higher standard of quality to our customers. Thus, we strive to deliver high-quality cleanings using a cleaning checklist and vetted cleaners.
Due to safety concerns, we will not allow our cleaners to move and/or lift heavy items. If you would like us to clean behind large appliances or furniture, please move them prior to our arrival.
Haven Cleaning may take photos or videos within the home/apartment for insurance, quality control, or gallery purposes unless notified otherwise.
We reserve the right to arrive to your home within an hour window of the scheduled cleaning time. For example, if the booking time is 11:00 AM, we may arrive between 11:00 AM and noon.
We request that cancellations take place at least 24 hours before the time of the home cleaning appointment.
We require 7 days to resolve any and all issues before you post feedback. If there is an issue – please give us an opportunity to make it right!
Due to our liability policy there can not be another contractor/ company present on the premises during our scheduled cleaning. In the event another contractor arrives while the Haven Cleaning staff is cleaning , our staff will notify the office & will not continue the service. The full balance will be charged on the card on file and the Haven Cleaning team will leave. You void the free reclean & refund option in agreeing to this policy.
If another contractor services the premises within the first 24 hours of your cleaning , you void your option of a reclean & refund. We are not responsible for the damage done after the contractors arrive.
Haven Cleaning will not clean homes with active infestations of pests such as rodents, bed bugs, or cockroaches. The customer is responsible for ensuring that the premises are free of pests before scheduling cleaning services.
If pests are found while Haven Cleaning staff is cleaning , our staff will notify the office & will not continue the service. The full balance will be charged on the card on file and the Haven Cleaning team will leave.
For estimates done sight unseen, all bookings have initial length of time estimates provided based on standard conditions. If for any reason the home is not accurately estimated or would require extra time, you will be asked to approve the extra time needed or can choose to stay within your time estimate, understanding that some times will be left incomplete.
