What extra services can I add to a regular cleaning?
Extra services include additional bathrooms, cleaning inside ovens, cleaning inside cabinets, cleaning inside fridges, and pet hair removal.
Do I need to provide my own supplies?
No. We will bring everything necessary to complete a typical home cleaning, including a vacuum.
How should I handle my pets during a house cleaning?
We would prefer that the pet be restricted from the areas we clean, if possible, so our maids can clean your home better and more efficiently
When do I pay & what methods of payment do you take?
Your credit/debit card will receive a hold in order to secure the booking. Payment will only be processed after the service has been rendered. We do not accept cash as payment for the booking.
Are you bonded & insured?
Yes – we are bonded and insured. Additionally, our employees are thoroughly screened, trained, and background checked.
Is there a cancellation fee?
Yes. If you cancel within 24 hours of your appointment you will incur a $75 cancellation fee. This fee goes to the cleaner and staff for their time, as we otherwise would have been able to reschedule the appointment.
Are tips mandatory?
Tips are always optional 🙂 Feel free to tip your cleaner in cash if you feel so inclined.
How many cleaners do you send and how long will a cleaning take?
Our small cleaning teams of 1-2 people will take anywhere from 2-4 hours on a deep cleaning and approximately 1-3 hours on a maintenance cleaning (depending on the size and number of bedrooms/bathrooms of the apartment)